You are using the GoAnimate video maker, and experiencing a few technical issues. Try a few of these troubleshooting steps to identify what it could be:
- Clear your cache. See how here.
- Try a different browser. See how here.
- Connected to a company network? And GoAnimate is not loading? Please contact your IT department with the following information from the article here: Whitelist URL
- Make sure you have the latest version of Flash installed on your computer. Check here
- Increase the resources allocated to Flash. Learn more here.
If you have tried the steps above, and still have not seem to find a fix to your problem, please visit www.whatismybrowser.com, take a screenshot of the results displayed on the screen, and send it to firstname.lastname@example.org. Our customer support would be happy to assist you further.