Why is the 1080p MP4 file taking longer than normal to convert?


Date:  2/20/17

Description: Videos triggered via our beta HTML5 player for 1080p MP4 export may take longer than normal to convert. The video does convert but could take up to a couple hours. 

Scope: GoPremium and GoTeam subscribers. 

Work-around: The 720p resolution MP4 option should be available as it is set to auto-render via the HTML5 beta player. 

Solution:  Our team is aware of the delay and we are working to correct the problem. 


Please contact us at support@goanimate.com if you have any further questions. 



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