Description: Videos triggered via our beta HTML5 player for 1080p MP4 export may take longer than normal to convert. The video does convert but could take up to a couple hours.
Scope: GoPremium and GoTeam subscribers.
Work-around: The 720p resolution MP4 option should be available as it is set to auto-render via the HTML5 beta player.
Solution: Our team is aware of the delay and we are working to correct the problem.
Please contact us at firstname.lastname@example.org if you have any further questions.