Video maker takes long time loading

Date:  Feb/28/17

Description: Video maker takes longer to load or displays error "1 Could not parse movie xml XXXXXXXX". This is an error on Amazon Web Services and we're waiting for the problem to be corrected on their end. Learn more here: https://support.goanimate.com/hc/en-us/articles/115001058166-Technical-Difficulties-2-28-17

Scope: Unknown

Solution: Our engineering team is researching the problem now, and updates will be posted here when they are available. We apologize for any inconvenience.

 

Please contact us at support@goanimate.com if you have any further questions. 

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