Video Preview Playback Stuck

UPDATE: 6/28/17 @ 4:00 pm Pacific - The playback problem has been identified & resolved. As of this afternoon, we believe all instances of the problem have been corrected. If you encounter this issue, please contact us at support@goanimate.com. 

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Date: 6/28/17

Description: Some GoAnimate videos are unable to preview completely, and will get "stuck" before the entire preview has finished. This issue has appeared:

A. Within the video maker when the Preview button is pressed.

B. On the video page located outside of the video maker.

Scope: Global.

Workaround: No current workaround at this time.

Solution: The issue has been resolved as of 4pm Pacific Time 6/28/17.

 

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