Video Maker Unable To Load - IE11 / Microsft Edge / Flash version 26

Date:  8/23/17

Description: When trying to load the video maker using Internet Explorer 11 or Microsoft Edge, the video maker does not finish loading.

Screen_Shot_2017-08-22_at_7.59.22_PM.png

Scope: All users using Internet Explorer 11 or Microsoft Edge and Flash 26.

Workaround: Downgrade to Flash version 25, or use an alternative supported browser.

Solution: This issue appears to be resolved as of 8/24/17. If you are still experiencing issues, please reach out to support@goanimate.com

 

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