Importing & Recording Sound

Date:  11/24/15

Description:  When trying to import a sound file, record sound within GoAnimate or access sounds in "Your Library" the platform will time out and/or gray out, not allowing the sound to be added to the scene. 

Scope:  Universal 

Work-around: 

  1. Click the Import icon
 
2. Select an audio file to import
 
 
3. Click add to scene
 
 
4. The platform will freeze and the audio clip will not be added to the scene, collapse the import window.
 
 
5. Click the Import icon again (the import menu will slide out)
 
 
6. Close the Import menu
7. You're all set!
 
From here the clip you imported should appear in the timeline. If you don't need this clip you can then delete it and navigate to the scene where you want to add your voice or another audio clip. Everything in the audio panel should work as it is supposed to from this point on (no need to repeat steps 1-3 during this session). But each time you reopen GoAnimate you'll need to repeat steps 1-3 to get the audio functionality to work correctly. 
 
The team should be able to resolve this problem in the next 24-48 hours, sorry for the inconvenience. If you have any further questions please reach out to support@goanimate.com . 
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