Video stream loading slowly on IE 11 & Safari on iOS

Date:  8/10/16

Description: Video stream loading slowly on Internet Explorer 11 on Windows 7 & Safari on iOS.  There are two messages:

  • There are two messages that you will see when attempting to stream a video while using a combination of IE 11 on Windows 7 & Safari on iOS.

 

 

Scope: Anyone trying to view GoAnimate-hosted videos using Internet Explorer 11 on Windows 7 or Safari on iOS.

Work-around:  Either use a different browser (Learn More), or wait for the video to download in the background, and then it will begin streaming. This wait time is dependent on the length of the video and the speed of your internet connection, as the video must download completely before streaming.

 

Have more questions? Submit a request
Follow