Video Preview not Playing

Date:  2/9/18 - 8:45 pm Eastern Time

Description: Video preview is not working if the video contains any audio element including:

  • imported audio
  • voice recording
  • music tracks
  • sound effects

We apologize for the inconvenience, and are working to ensure a timely resolution.

Scope: Any video that contains audio.

Work Around: No known work around at this point in time.

Status: The issue has been resolved. If you are still experiencing problems with preview please email support@goanimate.com.

Have more questions? Submit a request
Follow